FAQs
Need a Bit More Info?
Here are some quick answers to the questions we hear most often.
What exactly do you do?
We help businesses implement, enhance and manage their IT service management systems — including tools such as Jira, Confluence and other service platforms. Whether you require a complete setup from scratch or help in unpicking what you already have, we’re here to make your service delivery more efficient and seamless.
Are you a consultancy or do you offer ongoing support?
Both. We provide one-off consultancy projects such as system setups, process mapping and audits — as well as ongoing partnership packages where we become your extended ITSM team, supporting and evolving your system over time.
How do we get started?
It begins with a brief conversation. We’ll discuss your current situation, any challenges you’re facing, and the outcomes you’re aiming for. From there, we’ll propose a clear path forward — no pressure, no jargon.
Can you work with our internal IT team?
Absolutely — we’re built for collaboration. Whether you need us to lead, support or simply advise, we integrate seamlessly into your existing setup and act as an extension of your team.
Do you work with small businesses or just larger organisations?
whether you’re a small business or a larger organisation, we provide hands-on training, documentation and onboarding support to ensure your team can hit the ground running and confidently use the systems we establish.
Our ITSM Services Built to Drive Results
We appreciate that no two organisations are the same, which is why our services are designed to be flexible, scalable, and centred on your unique objectives. From streamlining processes to reducing downtime, we’re here to deliver results that truly matter.
System Assessment
We evaluate your current ITSM setup to identify bottlenecks, inefficiencies, and opportunities for improvement. From outdated processes to misaligned workflows, we’ll provide a clear roadmap to enhance your system.
Implementation & Customisation
Whether you’re implementing a new ITSM platform or need to optimise an existing one, we customise the solution to your organisation’s specific needs, ensuring seamless integration with minimal disruption.
Automation
Automate repetitive tasks and streamline complex workflows to reduce manual effort and minimise human error. We assist you in implementing automation where it matters most, enhancing efficiency across your entire IT service environment.
Upgrades & Integrations
Keep your ITSM system up to date with the latest features and functionality. We’ll help you upgrade and integrate tools such as incident management, asset tracking, and reporting into a single, cohesive environment.
Incident Management
Reduce downtime with faster, more efficient ticket handling. We help you design and implement incident management strategies that prioritise issues, escalate appropriately, and resolve problems swiftly.
Continuous Improvement
IT service management is never a one-and-done task. We provide ongoing support to monitor performance, recommend adjustments, and ensure your system keeps pace with evolving business needs.